We can help you improve the performance of your airline operations with one of the following services:
- Organize training workshops for airline controllers (especially novices) to improve their decision making and coordination processes.
- Evaluate your current airline disruption management policies using advanced simulation techniques.
- Evaluate from the complex socio-technical perspective the decision-support systems on their performance and practical implementation. The evaluation is conducted using both a scenario-based and task-based analysis and aims at providing feedback to improve tool design. E.g. which activities should automation aim to support? And how should the work be split between the decision support system and human operator?
- Propose innovative disruption management policies for a wide range of scenarios based on recent advances in psychology.